Return Policy

At The Woobesus, we want you to love your purchase. If for any reason you are not completely satisfied with your order, we’re here to help.

1. Return Window

You may return items within 30 days of the delivery date.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in resellable condition
• Proof of purchase (order confirmation or receipt) is required
• Only regular-priced items are eligible for return; sale or clearance items are non-refundable

3. Non-Returnable Items

We do not accept returns on:

• Used crochet hooks
• Items not in original condition
• Final sale or discounted products
• Gift cards

4. How to Start a Return

To initiate a return, please contact us at:
📧 info@thewoobesus.com
Include your order number and a brief reason for the return. We will provide instructions and a return shipping address.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or sent in error
• We recommend using a trackable shipping service; we are not responsible for lost return packages

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to your original method of payment within 5–7 business days
• Shipping costs are non-refundable

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.

8. Damaged or Incorrect Items

If your order arrived damaged or incorrect, please contact us at info@thewoobesus.com within 7 days of delivery. We’ll make it right as quickly as possible.

Need Help?
📞 +1 (347) 964-1297
📧 info@thewoobesus.com

We’re here to ensure your satisfaction — thank you for shopping with The Woobesus!